SIT50422-Diploma of Hospitality Management
1. Qualification Overview for Diploma of Hospitality Management
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.
This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for acquiring targeted skills in accommodation services, cookery, food and
beverage and gaming.
Students who complete this course may be able to seek employment in a range of roles :
• Hotel Manager
• Restaurant Manager
• Club Manager
Participants may wish to progress to SIT60322-Diploma of Hospitality
Management or any other relevant Advanced Diploma level qualifications.
Consistent with the qualification packaging rules, the units listed below will be delivered for this qualification.
The code and title of each unit is provided as well as an indication of unit type.
| Unit Code | Unit Title | Core/Elective |
|---|---|---|
| SITXCOM010 | Manage conflict | Core |
| SITXFIN009 | Manage finances within a budget | Core |
| SITXHRM008 | Roster staff | Core |
| SITXHRM009 | Lead and manage people | Core |
| SITXMGT004 | Monitor work operations | Core |
| SITXWHS007 | Implement and monitor work health and safety practices | Core |
| SITXCCS015 | Enhance customer service experiences | Core |
| SITXCCS016 | Develop and manage quality customer service practices | Core |
| SITXFIN010 | Prepare and monitor budgets | Core |
| SITXGLC002 | Identify and manage legal risks and comply with law | Core |
| SITXMGT005 | Establish and conduct business relationships | Core |
| SITHIND005 | Use hygienic practices for hospitality service | Elective |
| SITHCCC025* | Prepare and present sandwiches | Elective |
| SITHKOP014 | Plan catering for events or functions | Elective |
| BSBTWK503 | Manage meetings | Elective |
| SITHCCC023* | Use food preparation equipment | Elective |
| SITHCCC027* | Prepare dishes using basic methods of cookery | Elective |
| SITHCCC028* | Prepare appetisers and salads | Elective |
| SITHCCC029* | Prepare stocks, sauces and soups | Elective |
| SITHCCC030* | Prepare vegetable, fruit, eggs and farinaceous dishes | Elective |
| SITHCCC031* | Prepare vegetarian and vegan dishes | Elective |
| SITHCCC035* | Prepare poultry dishes | Elective |
| SITHCCC036* | Prepare meat dishes | Elective |
| SITHCCC037* | Prepare seafood dishes | Elective |
| SITHCCC042* | Prepare food to meet special dietary requirements | Elective |
| SITHCCC043 | Work effectively as a cook | Elective |
| SITXFSA005 | Use hygienic practices for food safety | Elective |
| SITHKOP015* | Design and cost menus | Elective |
Pre- requisites
Any unit marked with * has SITXFSA005 Use hygienic practices for food safety as a pre-requisite
Any unit marked with # has SITHCC027 Prepare dishes using basic methods of cookery as a pre-requisite
Target learners will be International Students, who have come from overseas to Australia for study purposes.
Learners could be looking to get the skills to join or re-join the workforce, get better employment
opportunities, move into a new career or gain additional skills in their existing career.
Learner Cohort for this training and assessment strategy:
● seeking to peruse a career in Hospitality Sector.
● seeking to enter a new industry sector
● seeking a pathway to higher level qualifications.
Cohort characteristics for this training and assessment strategy:
● Target groups general education level will be year 12 for international students and yer 10 for
domestic stduents
● Existing skills relating to the program would be low
● Typical age range would be young to matured: 18 years and above age group
● Typical ACSF LLN level would be Level 2 – Level 3
● Typical computer level would be beginner to intermediate
Participants will be offered the opportunity for recognition of prior learning during the enrolment process. If a student does not complete the full qualification but has successfully achieved a number of units, a Statement of Attainment will be issued upon request by the student, indicating that they do not plan to complete the full qualification.
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit
2. Entry Requirements and Support Arrangements
| Requirement | Details |
|---|---|
| English Language Requirement |
Minimum IELTS score of 6.0 or equivalent*. For equivalency of various English language proficiency tests and other accepted forms, please refer to the Students Handbook. OR A minimum of two (2) years of study at an AQF Level 4 or higher completed in Australia. |
| For Domestic Students |
• Must be aged 18 years or older. • Successfully completed Year 10 or are of mature age. • Possess basic English skills (written and verbal communication). |
| Academic Requirement | Satisfactory completion of Australian Year 12 (for International Students). |
| Age Requirement | Students must be a minimum of 18 years of age at the time of course commencement. |
| Pre-Training Review |
All learners will undertake an initial skills assessment to determine course suitability and student needs. This review includes questions on prior education/training, course relevance, and experience. Assessment and support needs will be determined by a qualified assessor. |
| Language, Literacy and Numeracy (LLN) |
All students must complete an LLN assessment before course commencement. Imperial Institute uses the LLN Robot platform to assess and generate learner profiles and recommendations. |
| Hardware/Software Requirements |
Students must have access to a Windows-based laptop or computer with Microsoft Office (e.g., Word). If needed, access will be provided via an MoU with an external IT company. |
| Fees | A deposit of $1000 (Tuition Fee) and $500 (Enrolment Fee) is required at the time of enrolment confirmation. |
Learners will be able to have their competency from prior learning and work experience recognised in this qualification through the following arrangements:
Credit Transfer
If a certificate with a statement of results or a statement of attainment is produced and verified, a credit transfer process will be initiated by Imperial Institute in relation to the units as per the training plan.
Recognition of Prior Learning
Students can also pursue recognition by providing their trainer/enrolment officer relevant evidence requirements as detailed in Imperial Institute RPL kit for this qualification.
If recognition applies the student’s overall duration will alter and a schedule of exemptions will be provided.
Imperial Institute provides a variety of learning and welfare support to ensure a supported and successful learning environment for all students. Students who have either self-identified as requiring support or who are identified as requiring support through the Pre-Training Review process will have an individual learning plan prepared for them.
LLN Robot provides guidance and support to both the learner and the trainer:
• Learner – Self-paced learning supplements to help bridge the gap and familiarise learners with basic LLN concepts, based on their specific spiky profile results.
• Trainer – Detailed training plans for each individual learner containing recommendations and
approaches to use during training to support the development of LLN skills, in the context of the
course.
General support available for students at Imperial Institute includes, but is not limited to:
a) language, literacy and numeracy (LLN) support
b) equipment, resources and/or programs to increase access for learners with disabilities and other learners in accordance with access and equity
c) mediation services or referrals to these services
d) intervention and learning support strategies
e) complaints and appeals processes
f) referrals to counselling services or other external support as needed
g) making learning materials available in alternative formats, for example, in large print
h) any other services that Imperial Institute considers necessary to support learners to achieve
competency.
Students can also be supported outside of face-to-face sessions through e-mail and telephone contact with their trainer or student support officers. Students are provided with their trainer and student support officer’s contact details at their orientation. Students are encouraged to contact their trainer or student support officers at any time and trainers and student support officers will liaise with students regarding their progress and provide advice as required, including any relevant course content and concepts, due dates of assessments, learning opportunities, assessment requirements, feedback on assessments and any issues the student is experiencing related to training and assessment.
Support arrangements are detailed in relevant policies and procedures and further information is available in the student handbook.
3. Delivery Plan
| Category | Details |
|---|---|
| Mode of Delivery | • Face-to-Face • Kitchen Practicals • Mandatory Work Placement (192 hours) |
| Delivery Location | • Face-to-Face: Level 3, 97 Creek St, Brisbane QLD 4000 • Kitchen Practicals: Book to Cook – Unit 3/63 Secam St, Mansfield QLD 4122 • Mandatory Work Placement (192 hours): Kinara Indian Restaurant – 68 Manning Street, South Brisbane, QLD 4002 |
| Program Duration | This qualification is expected to be completed in 78 weeks, which includes 70 weeks of study and 8 weeks of term break. |
A training plan will be supplied to each student prior to course commencement. Students will also be provided with an orientation to the course to outline the training and assessment processes, support services and other relevant information. This forms part of the general orientation that Imperial Institute provides to students.
All students will be provided with a range of learning support options and resources to help them achieve competency.
Imperial Institute uses a range of techniques during face-to-face delivery including trainer presentations and demonstrations, individual tasks, case studies, research, role plays, practical demonstrations and group work.
The context of the simulated workplace environment will be incorporated into delivery methodologies and students will complete tasks to appropriate workplace standards.
Delivery methodologies employ terminology, equipment, resources, materials, contexts, practices and activities associated with the business (or related) role in the workplace.
4. Training Plan
Imperial Institute has purchased training and assessment resources from CAQA compliant Learning Resources and has a complete set of training materials which includes trainer guides, student guides and PPTs for each unit of competency, along with a suite of fact sheets, case studies, simulated organisation documents for the support of delivery of training to meet the needs of the course.
Students will be required to complete 192 hours of work placement. Imperial Institute has determined that these hours will benefit students and therefore this has been factored into delivery of the qualification.
Because students learn best while applying their new skills in the workplace the extra work placement hours provides students with the opportunity to further develop their skills.
Work placement providers will be provided with a list of activities that students are to complete in the workplace to develop their skills. Assessment will also be conducted in the workplace by Imperial Institute’s trainer and assessor.
Imperial Institute will assist all students to obtain work placements. However, students may also find their own work placement. Work placement agreements will be signed with participating organisations and a facilities check will take place prior to the agreement being signed.
Trainers/assessor will visit students on their work placement at least 4 times. The purpose of these visits will be to meet with students to discuss any issues concerning the placement or questions the student has, as well as to conduct observations for assessment purposes
Trainers and assessors will be provided with Imperial Institute‘s assessment policies and procedures, including reassessment opportunities and assessment appeals. Assessors will be required to review them and clarify any areas of uncertainty with the academic manager before conducting assessments.
The trainer/assessor will be required to explain students about the context and purpose of the assessment and the assessment process, explain the units of competency to be assessed and the evidence to be collected, provide students with a due date for each assessment task, set time limits for assessments. All assessors are provided with a trainer and assessor user guide as listed above which details the time limits for relevant tasks.
Trainer/assessor will assess the needs of the student and where applicable, negotiate reasonable adjustment for assessing students with individual needs, provide additional learning material where gaps are identified in either the participant’s underpinning knowledge or skills.
Assessment tasks:
• Reflect real-life work tasks.
• Are required to be performed within industry-standard timeframes as specified by assessors in relation
to each task.
• Are assessed using assessment criteria that relate to the quality of work expected by the industry.
• Are performed to industry safety requirements as relevant.
• Utilise authentic workplace documentation.
• Require students to work with others as part of a team.
• Require students to plan and prioritise completing work tasks.
• Involve the use of standard, workplace equipment such as computers and software.
• Ensure that students are required to consider workplace constraints such as time and budgets.
Assessment conditions will ensure a simulated workplace environment.
Learning support time for consultation with trainer/assessor may be allocated to allow students to revise their learning or understanding, perform any required tasks, practice their skills, reinforce their knowledge and prepare themselves for the assessments.
• Assessments are supervised and are scheduled to be completed in class.
• In‐class project time and group activities will be scheduled to support the assessment process.
• Practical assessment tasks will be provided to address required skills and applicable performance criteria.
• Students will be required to allocate additional self-study time towards preparation, private study, homework, research and preparation of assignment work. This is indicated in the Training and Assessment schedule and will be informed to students at the start of every unit.
A range of assessment methods employed by Imperial Institute ensures that assessments are fair, valid, reliable and reasonable while ensuring that Imperial Institute meets the requirements of the relevant Training Package and the rules of evidence. Assessments for this course have been designed for classroombased face-to-face delivery and assessment.
Based on the assessment methods for each unit of competency, assessment styles incorporated by Imperial Institute include a range of assessment tasks such as knowledge questions; research tasks; assessor observations; projects, which may include case studies, round tables and project portfolios; role-plays; undertaken at prescribed assessment schedules. Tasks will require in‐class work to evidence aspects of skills and knowledge as well as ensure a consistent approach to the unit of competency through continuous engagement and feedback.
• Knowledge questions are designed to help the student demonstrate the knowledge which they have acquired during the unit
• Research tasks are used in two ways. The first is to assess the student’s ability to conduct and analyse research/gather information and is in response to performance criteria or performance evidence. The second is to assess the student’s knowledge and is generally in response to knowledge evidence.
• Assessor observations are used where the unit of competency requires that the student must be observed demonstrating the skills and knowledge that they have acquired during their course. These observations will be in person.
• Projects are provided to help students demonstrate the knowledge and skills that they have developed during their course. Supporting templates and resources, including project portfolios, are provided to the student and marking guidance is provided to the assessor
• Round table discussions will be used for students to discuss their own real experiences and apply them in the context of the case study. Even though students may be participating in a project based on a case study business, they have a wealth of knowledge, experience and skills that they have each gathered over the course of their lives that can be reflected on and applied in discussion with their peers and fellow students. These can then be discussed and applied to the project they are working on, making it more industry realistic.
Each assessment task will be given an outcome of either Satisfactory (S) or Not Satisfactory (NS). Students must complete all tasks for a unit satisfactorily to achieve an overall outcome of Competent (C) for the unit. If one or more of the tasks are assessed as Not Satisfactory, they will be given an outcome for the unit of Not Yet Competent (NYC). The student can have a total of two (2) attempts to complete each task and achieve a ‘Satisfactory’ outcome (noting that the third attempt is chargeable as per the fees and refunds policy). The student will be advised of the timeframe for resubmission (usually within one month) and advised what they must include in their re-submission (usually the whole task again).
If, after the third attempt, the student is still assessed as Not Satisfactory for a task, they will need to re-enrol in the unit.
The assessor is required to:
• Provide feedback and counselling to the candidate, if required, regarding the assessment outcome or process including guidance on further options
• Provide the candidate with information on the reassessment and appeals process
• Report any assessment decision that is disputed by the candidate to the Academic Manager
• Participate in the re-assessment or appeal according to the policies and procedures of the RTO.
Students can make an appeal against any assessment decision by following the Complaints and Appeals Policy and Procedure found on Imperial Institute Student Handbook.
Appeals will be dealt in accordance with Imperial Institute ’s documented Complaints and Appeals Policy and Procedure.
5. Resources and Management
Besides the training and assessment resources listed above, the following physical resources are available at Imperial Institute Campus.
• Laptops available on request
• Classroom with table and chairs for students
• Internet (Wi-Fi) connection
• Printer and photocopier
• Student breakout area
• Access to kitchenette
• Overhead projectors connected with trainer’s laptops
• Whiteboard, flipcharts
• Student Management System
• Admin room; equipped with admin computers work desks and stationery
• Sample case studies, plans and other relevant reference documents related to unit/lesson topics The campus premises will also provide access to a range of business policies and procedures, workplace documentation and resources applicable to this course. The simulated environment is based on the daily operations, simulated case studies or situations. Students will use the premises of Imperial Institute as a form of the simulated environment or provide reports on workplace situations.